Barclays Bank UK PLC

Financial Ombudsman decision DRN-5583565 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr S complains about how Barclays Bank UK PLC (‘Barclays’) handled his chargeback request.Card dispute or chargeback

I can see that there were customer service issues particularly when Mr S called to complain about the reversal of the chargeback funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5583565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.