Nationwide Building Society

Financial Ombudsman decision DRN-5583082 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

The complaint Mr T and Miss K complain that Nationwide Building Society didn’t do enough to inform them of the deadline to fix a new interest rate product to start the following month.Interest and rates

A level of administrative work is needed to put a new rate in place, especially when setting up direct debits, and it’s reasonable that Nationwide needs to allow time for this to be processed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5583082.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.