Santander UK Plc
Financial Ombudsman decision DRN-5578685 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£9,669redress stated in the decision
Fri Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr H complains that Santander UK Plc won’t refund the money he lost as the result of a scam.APP scam refund refused
A scheme called chargeback deals with disputes between card issuers (such as Santander) and merchants (A, in this case).Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5578685.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.