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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5578644 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr and Mrs J said there was nothing whatsoever on their credit files to support that.Credit file reporting

Mr and Mrs J complain that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY wouldn’t lend them extra money on their mortgage, because it said they had bad debts.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5578644.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.