Bank of Scotland Plc

Financial Ombudsman decision DRN-5576757 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr R tried to withdraw £10 from a cash machine with his Halifax debit card. The transaction was charged to Mr R’s account; however the machine didn’t dispense the cash.Payment delayed or failed

Halifax did acknowledge it should have raised a complaint in branch, and the call a couple of days later could have been handled better.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5576757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.