Barclays Bank UK PLC

Financial Ombudsman decision DRN-5576561 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays wrote to Mr S to say that it would be closing his account on 28 April 2024Account closed or refused

Barclays also filed a misuse of facility marker against Mr S at CifasIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5576561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.