Lloyds Bank PLC

Financial Ombudsman decision DRN-5576430 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Ms N complains that Lloyds has incorrectly reported arrears on her account. As a result, this has impacted her ability to obtain a new interest rate deal on her mortgage causing lasting financial difficulty and she’s unhappy with the lack of support she says she’s received from Lloyds.Treatment in financial difficulty

Ms N gives several reasons why she feels she’s been treated unfairly by Lloyds Bank Plc in its handling of her buy-to-let mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5576430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.