HSBC UK Bank Plc
Financial Ombudsman decision DRN-5574812 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
A charity, which I will refer to as S, complains that HSBC UK Bank Plc unfairly closed its account.Account closed or refused
HSBC’s customer service was poor, but the £75 that the bank has already offered represents fair compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5574812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.