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Gentoo Group Limited
Financial Ombudsman decision DRN-5572127 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr B complains that Gentoo Group Limited mis-sold him a regulated second charge mortgage (secured loan)Product mis-sold
Gentoo took possession proceedings to recover the arrears of interest and the outstanding capital balance.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5572127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.