Capital One (Europe) plc

Financial Ombudsman decision DRN-5571010 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

incorrectly consolidated his credit cards and closed an account he’d wanted to retainAccount closed or refused

asked for it to be reinstated and for his credit file not to show that the card had been cancelledCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5571010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.