HSBC UK Bank Plc
Financial Ombudsman decision DRN-5570358 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Miss J complains HSBC UK Bank Plc (‘HSBC’) won’t reimburse her £600 that she lost when she fell victim to an investment scam company.APP scam refund refused
Miss J is also unhappy with the way in which HSBC handled her claim and considers that they ought to have raised a chargeback dispute in order for her to recover her funds.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5570358.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.