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Zempler Bank Limited
Financial Ombudsman decision DRN-5570028 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Oct 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
APS blocked his account in October 2023, including his banking app, meaning he couldn’t transfer money or close his account.Funds blocked or frozen
Mr W believes he has been discriminated against by APS, explaining he is vulnerable and APS failed in its duty to consider equality legislation when communicating with him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5570028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.