Zopa Bank Limited
Financial Ombudsman decision DRN-5569000 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr A was experiencing financial difficulties in October 2023 and he contacted Zopa about his payments.Treatment in financial difficulty
Mr A complained to Zopa in April 2024 about his account, including that the car had been sold as a non-runner for £3,000 leaving him with an outstanding balance of £8,789.62.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5569000.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.