Freemans Plc

Financial Ombudsman decision DRN-5568033 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

the default has adversely affected her financial standingCredit file reporting

Freemans failed to provide a copy of the call in September 2024Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5568033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.