TSB Bank plc

Financial Ombudsman decision DRN-5567021 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

He has said that it was unfair for TSB to add overdraft charges to his account after it stopped carrying out overdraft reviews and this caused him financial difficulty.Irresponsible lending

Mr A has complained about the overdraft charges TSB Bank plc (“TSB”) applied to his current account.Charges and fees

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5567021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.