Lloyds Bank PLC

Financial Ombudsman decision DRN-5563767 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

applied a block to his accountFunds blocked or frozen

Lloyds have agreed that although it was entitled to apply this block that its processes caused Mr L some inconvenience and have compensated Mr L £50 for this errorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5563767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.