MONZO BANK LIMITED
Financial Ombudsman decision DRN-5562065 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Identity checks and access
In the Ombudsman’s words
Mr I complains that Monzo Bank Ltd has not reimbursed him for transactions which he has disputed.Card dispute or chargeback
verifying his identity – which required him to provide a photo of himself with an identity document.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5562065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.