Revolut Limited

Financial Ombudsman decision DRN-5558660 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise.Unauthorised transaction

I do see that Revolut would’ve added to this in the way they handled the matter and treated his case unfairly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5558660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.