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Mitsubishi HC Capital UK Plc
Financial Ombudsman decision DRN-5558552 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B has complained that Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions (“Novuna”) failed to inform her that she would be liable for excess mileage charges and additional hire rental charges when she purchased her car at the end of her hire agreement.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5558552.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.