Oakbrook Finance Limited

Financial Ombudsman decision DRN-5558532 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr J experienced financial difficulties and fell into arrears in 2021.Treatment in financial difficulty

He also disagrees with the amount they say is outstanding on his loan and considers his offer to settle the loan should be reported to credit reference agencies as an early settlement – not a partial settlement.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5558532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.