Madison CF UK Limited

Financial Ombudsman decision DRN-5557325 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Wed Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr O complains that Madison CF UK Limited trading as 118 118 Money (Madison) lent to him when he could not afford to repay the loan.Irresponsible lending

Mr O also says that Madison failed to take proper account of his vulnerabilities.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5557325.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.