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National Westminster Bank Plc
Financial Ombudsman decision DRN-5556217 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Mrs T complains National Westminster Bank PLC (“NatWest”) refuses to refund her for unauthorised transactions on her accountUnauthorised transaction
He has complained that NatWest ignored what he said about Mrs T’s vulnerabilitiesSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5556217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.