Lloyds Bank PLC

Financial Ombudsman decision DRN-5553953 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I don’t consider that it would be fair or reasonable for me to require Lloyds to suspend action for a further period of timeTreatment in financial difficulty

Mr P complains that Lloyds Bank PLC won’t extend the term of his interest-only mortgage and that it began legal action to recover the debt after saying it wouldn’t do so.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5553953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.