Lloyds Bank PLC

Financial Ombudsman decision DRN-5552242 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Thu Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Lloyds blocked further payments to the firm and raised a dispute claim.Card dispute or chargeback

Ms C complains about Lloyds’ systems, as she was put on hold, promised that someone would call to take a complaint, and given no respect for her time or vulnerability.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5552242.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.