Clydesdale Bank Plc
Financial Ombudsman decision DRN-5546751 Upheld
Upheldoutcome, as published by the Ombudsman
£33,000redress stated in the decision
Thu Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
J has complained Clydesdale Bank plc, trading as Virgin Money, should have done more to prevent them being a victim of a scam.APP scam refund refused
any contact Virgin Money could have made with Mr R, would have meant I believe they’d have noticed his vulnerabilities.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5546751.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.