Kroo Bank Ltd

Financial Ombudsman decision DRN-5543582 Upheld

Upheldoutcome, as published by the Ombudsman

£935redress stated in the decision

Wed Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C complains that Kroo Bank Ltd hasn’t reimbursed a payment that he says he didn’t make.Unauthorised transaction

He’s also unhappy with the customer service related to his claim.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5543582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.