Barclays Bank UK PLC

Financial Ombudsman decision DRN-5541767 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr U, a sole trader, complains about the way Barclays Bank UK Plc treated him in relation to a loan.Mortgage administration

It accepts that its customer service was poor, and that there were delays.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5541767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.