HSBC UK Bank Plc
Financial Ombudsman decision DRN-5541478 Upheld
Upheldoutcome, as published by the Ombudsman
£884redress stated in the decision
Fri Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc (HSBC) didn’t agree to a full refund under Section 75 of the Consumer Credit Act 1974 (Section 75), for a faulty car.Card dispute or chargeback
He’s also said HSBC failed to progress the claim in a timely way and made repeated requests for information he had already provided.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5541478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.