TSB Bank plc

Financial Ombudsman decision DRN-5540144 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

It accepted that it shouldn’t have allowed Ms T to continue using her overdrafts from July 2017 onwards as it ought to have realised that they had become unsustainable for her.Irresponsible lending

Ms T has complained about the overdraft charges TSB Bank plc (“TSB”) applied to her two current accounts.Charges and fees

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5540144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.