Lowell Portfolio I Limited

Financial Ombudsman decision DRN-5539366 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B complains to Lowell Portfolio I Ltd that a default is being reported on his credit file for a debt with them.Credit file reporting

I think Lowell should have raised Mr B’s concern with C. I’m satisfied that’s caused him some inconvenience and am satisfied £50 is a fair figure to put that right.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5539366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.