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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5535892 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr I complains about how NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) handled his claim for a refund of a payment charged to his NatWest credit card.Card dispute or chargeback
Mr I reiterated his complaint and said he was unhappy NatWest did not call him, as it had promised to do, before sending its final response.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5535892.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.