MBNA Limited

Financial Ombudsman decision DRN-5534707 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Miss S complains MBNA Limited are unfairly holding her responsible for a £20,000 loan she says she didn’t apply for.Unauthorised transaction

Remove any reference to the loan from Miss S’ credit file.Credit file reporting

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5534707.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.