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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5534487 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs D complains NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) refused to let her spend her own money without a good reason.Unauthorised transaction

Overall, the call came across as unhelpful.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5534487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.