Lloyds Bank PLC

Financial Ombudsman decision DRN-5531532 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

he was charged the interest penalty of around £500Charges and fees

Lloyds Bank PLC delayed in refunding an interest penaltyPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5531532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.