J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5530441 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Chase locked him out of his online bankingIdentity checks and access

He complained to Chase saying that he didn’t believe this was a coincidence. He said that locking him out of his online banking had caused him considerable inconvenience and could have been very serious given that he was travelling abroad at the time.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5530441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.