Fleet Mortgages Ltd
Financial Ombudsman decision DRN-5526578 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Fleet caused a delay to her mortgage appeal, because it kept changing its mind about what documentation she had to send.Mortgage administration
Fleet’s failure to manage this process properly caused delay in this case, and distress to Ms A.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5526578.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.