Barclays Bank UK PLC

Financial Ombudsman decision DRN-5525734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

Barclays incorrectly advised him that notification of death and subsequent freezing of the estate’s accounts would not prevent inbound credits.Funds blocked or frozen

The estate of Mrs K, represented by Mr S, complains that information given by Barclays Bank UK PLC when Mr S notified it of Mrs K’s death, resulted in the account not receiving inbound credits.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5525734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.