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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5522973 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr R says that he is once again in the situation of having an unaffordable mortgage and when he tried to contact NatWest about some assistance in payments such as an interest-only period on his mortgage, he has again been unable to make contact with NatWest.Treatment in financial difficulty

Mr R complains that he had no response from NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY when he tried contacting the bank as his existing mortgage product was coming to an end.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5522973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.