MONZO BANK LIMITED
Financial Ombudsman decision DRN-5521313 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Monzo raised a chargeback on behalf of Miss R, which is a process of asking the merchant (T) for a refund, via rules set by the card scheme provider, Mastercard in the circumstances.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5521313.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.