Santander UK Plc
Financial Ombudsman decision DRN-5516487 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Tue Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander restricted Mr G’s account when it’s anti-fraud systems flagged up a four-figure paymentFunds blocked or frozen
Santander could have provided a better service in this regard. In particular, it seems branch staff sent some information Mr G had provided to the wrong teamService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5516487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.