Bank of Scotland Plc

Financial Ombudsman decision DRN-5516108 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc, trading as Halifax, didn’t do enough to protect him when he fell victim to a scam when buying a carAPP scam refund refused

He said he is easily taken advantage of and susceptible to coercion and manipulation. I am sorry to learn about Mr S’s vulnerabilitiesSupport for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5516108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.