Starling Bank Limited

Financial Ombudsman decision DRN-5515502 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Miss D complains that Starling Bank Limited didn’t credit her account upfront when she raised a chargeback claim.Card dispute or chargeback

She’s unhappy that Starling Bank didn’t consider her autism when handling her claim.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5515502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.