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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5513671 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

Mr S complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) hasn’t refunded him for transactions he says he didn’t authorise.Unauthorised transaction

Mr S also complained to NatWest about the ‘Risk Toolkit’ having access to his account and details including transactions history and private information, despite his attempts to cancel it.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5513671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.