Santander UK Plc
Financial Ombudsman decision DRN-5510653 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr K complains that Santander UK Plc hasn’t yet made a decision on whether he can put a joint mortgage in his name alone.Mortgage administration
Santander did accept it should have raised Mr K’s complaint earlier, and it paid him £50 to say sorry for that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5510653.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.