HSBC UK Bank Plc
Financial Ombudsman decision DRN-5505382 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
won’t refund money they say they lost as a result of either a scam/fraud, or due to a mistake on HSBC’s partUnauthorised transaction
HSBC did acknowledge that its staff had not always been professional in their dealings with Mrs L and so paid her £50 as compensation for any service failingsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5505382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.