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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5503829 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Ms T’s credit file should reflect that she is up to date with her mortgage payments once the above is carried out. If there has been any negative impact to Ms T’s credit file since she’s been on the SVR, NatWest should remove this.Credit file reporting

Ms T complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) won’t allow her to take a new fixed rate on her mortgage without the consent of her ex-husbandMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5503829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.