Bank of Scotland Plc

Financial Ombudsman decision DRN-5499508 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Unfortunately he’s been in arrears for some years. He’s had various discussions with Halifax about his situation.Treatment in financial difficulty

Mr C complains that Bank of Scotland plc trading as Halifax didn’t offer him a reduced interest rate on his mortgage.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5499508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.