TSB Bank plc

Financial Ombudsman decision DRN-5499243 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr R subsequently contacted TSB in January 2024 to raise a chargeback claim against S and a Consumer Credit Act 1974 (“CCA”) section 75 claim (“S75”) against TSB.Card dispute or chargeback

Mr R has complained about how TSB Bank plc (TSB) handled a refund claim he made to them.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5499243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.