Nationwide Building Society

Financial Ombudsman decision DRN-5498407 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

applied an online block on her account which failed to block online gambling transactionsFunds blocked or frozen

Miss T complains that Nationwide Building Society failed to provide sufficient support for her in respect of her problems with gamblingSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5498407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.