HSBC UK Bank Plc
Financial Ombudsman decision DRN-5497323 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
HSBC agreed that it had caused confusion about the start date of the new interest rate. It refunded additional interest charged between 1 and 7 AugustInterest and rates
Ms S complains that HSBC UK Bank Plc delayed the start of a new interest rate on her mortgage, and didn’t collect a payment when she was expecting it to.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5497323.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.